FREE delivery only in JHB- South. Call 078 158 3872

F.A.Q.

Q. IS ONLINE SHOPPING SAFE?

A.Yes. We have taken every precaution to ensure your personal details are safe with us. 

All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we utilize a leading South African payment processor. 

We also insist that all credit card payments use 3D Secure processes (such as MasterCard's Secure Code and Verified by Visa). 

Q. IS THE BUILDERS ONLINE WEBSITE COMPATIBLE WITH SMART DEVICES?

A. Yes, as our website is designed to be used across current mainstream mobile devices, such as tablets (e.g. Apple iPad or Samsung Galaxy Tab) or mobile phones (e.g. Apple iPhone, Samsung Galaxy S range, Microsoft Lumnia, or Blackberry Q10).

Q. DO WE HAVE FREE DELIVERY?

A. We provide free delivery for all orders. 

Q. WHAT ARE OUR OFFICE HOURS?

A. The online store is open 24/7, you can order at anytime.

A. Delivery will be done on Monday's- Friday's.

Q. WHAT ARE OUR DELIVERY TIMES?

A. Deliveries will take place on Monday - Friday between 7h00 and 17h00

Q. HOW CAN I CHANGE MY SHIPPING ADDRESS?

A.By default, the last used shipping address will be saved into to your KTS online hardware account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

Q. HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

A. After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Q. WHAT ARE THE PAYMENT METHODS AVAILABLE?

A. At the moment, we only accept Credit/Debit cards and Pay Fast payments.

Q. HOW DO I MAKE PAYMENTS USING PAY FAST? HOW DOES IT WORK?

Pay Fast is the easiest way to make payments online. While checking out your order, you will be redirected to the Pay Fast website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Pay Fast payment, a payment advice will be automatically generated to ktsonlinehardware.com system for your order.

It's fast, easy & secure.